Privacy Policy

Prefer a Robot ("preferarobot," "we," "us," or "our") operates preferarobot.com and related managed hosting services (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, create an account, subscribe, or use your hosted agent instance.

By using the Service, you acknowledge the practices described here. If you do not agree, please do not use the Service.

Account and profile information

• Name and email address when you sign up, checkout, or create a dashboard account
• Password (stored as a cryptographic hash; we do not store plaintext passwords)
• Account preferences and support communications

Billing information

• Billing account identifiers, subscription status, plan tier, and billing period from our payment processor
• Payment method and billing address are processed by our payment processor; we do not store full card numbers

Instance and configuration data

• Agent selection, instance metadata, and provisioning status
• LLM provider API keys and messaging channel tokens you provide during setup
• Personality and profile settings (such as agent name, tone, goals, and background text)
• Operational logs needed to run, secure, and support your instance

Technical and usage data

• IP address, browser type, device information, referring URLs, and timestamps
• Session cookies used to keep you signed in to your dashboard
• Error logs and security events related to platform operation

• Provide, provision, operate, and maintain your hosted agent instance
• Process subscriptions, send receipts, and manage billing through our payment processor
• Authenticate your account and protect against fraud or abuse
• Send service emails such as setup instructions, password resets, and operational notices
• Respond to support requests and troubleshoot issues
• Improve reliability, security, and product experience
• Comply with legal obligations and enforce our Terms of Service

We do not sell your personal information. We do not use your agent conversations or instance content to train AI models.

If you are located in the European Economic Area or United Kingdom, we process personal data under:

• Contract performance — to provide the Service you signed up for
• Legitimate interests — to secure the platform, prevent abuse, and improve the Service
• Legal obligation — where required by applicable law
• Consent — where you have given explicit consent for a specific purpose

We use essential cookies and similar technologies required for authentication, session management, and security. These include HTTP-only session cookies that expire after a defined period or when you sign out.

We do not use advertising cookies or sell data to ad networks. If we add non-essential analytics in the future, we will update this policy and obtain consent where required.

We share information with service providers that help us operate the Service, including:

• Payment processor — card payments and subscription management
• Cloud hosting — running your dedicated agent instance
• Website hosting — our marketing site and customer dashboard
• Email delivery — setup instructions, password resets, and service notices
• AI providers you choose — model API calls using your own API key (BYOK)
• Messaging apps you connect — WhatsApp, Telegram, Discord, Slack, and similar
• Google — Calendar and Gmail when you connect those modules from your dashboard

We do not name specific vendors on this page. Those companies process data under their own privacy policies and, where applicable, our agreements with them. A current subprocessor list is available on request at hello@preferarobot.com. When you use BYOK, your API keys are used to call your chosen AI provider from your instance; we do not resell inference.

When you choose to connect Google Calendar or Gmail, we access Google account data only to provide the features you enable in your dashboard:

• Google Calendar — read and create calendar events when you ask your robot to manage scheduling
• Google Tasks — read, create, update, and complete tasks when you ask your robot to manage to-dos
• Gmail — read, compose, and manage email when you ask your robot to triage, summarize, or draft messages
• Google Contacts — read names, emails, and phone numbers from your connected Google account when you ask your robot to look up recipients
• Google Drive — read Docs, Sheets, and files you explicitly link from your dashboard (via share link or file picker)

We use Google user data solely to operate the Service features you request. We do not use it for advertising, and we do not sell it. We do not allow humans to read your email or calendar except when you request support and explicitly authorize access, for security or abuse investigations, or when required by law.

You can disconnect Google integrations at any time from your dashboard Modules settings. When you disconnect, we delete stored OAuth tokens for that module. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

When your agent interacts with end users through connected channels, you may process those users' personal data (for example, message content and identifiers). In that context:

• You are generally the data controller for end-user data processed through your agent
• We act as a processor/hosting provider, operating infrastructure on your instructions
• You are responsible for providing appropriate privacy notices to your end users and obtaining required consents

We do not routinely access or read your agent conversations except as necessary to operate the Service, respond to support requests you initiate, investigate abuse or security incidents, or comply with law.

We and our subprocessors may process data in the United States and other countries. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or other mechanisms recognized under applicable data protection law.

• Account data — retained while your account is active, plus up to 30 days after deletion where practicable
• Instance configuration and runtime data — deleted within a reasonable period after instance shutdown or account termination, subject to backup cycles
• Billing records — retained as required for tax, accounting, and legal compliance (typically up to seven years)
• Server and security logs — retained for a limited period (generally up to 90 days) unless needed for an investigation
• Support communications — retained for the duration of the relationship and a reasonable period thereafter

We implement technical and organizational measures designed to protect personal data, including encryption in transit (TLS/HTTPS), access controls, and secure handling of sensitive credentials such as API keys and channel tokens. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to legal retention obligations
• Restrict or object to certain processing
• Request a portable copy of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with your local data protection authority

To exercise these rights, contact hello@preferarobot.com. We may need to verify your identity before processing a request.

The Service is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date and, where required, communicated by email or in-product notice.

Privacy questions or requests: hello@preferarobot.com