Refund Policy

• You may cancel your subscription at any time — no cancellation fee.
• Your robot stays active until the end of your current billing period.
• After that period ends, your instance is deprovisioned unless you contact us to export data first.
• Cancel via the billing portal in your dashboard when available, or email hello@preferarobot.com.

• We do not offer prorated refunds for unused days in a month after the money-back window below.
• You will not be charged again after cancellation takes effect.

If this is your first paid subscription with us, you may request a full refund of hosting fees within 7 days of your first payment when either:

• Your instance never reached a live/ready state on the dashboard, or
• You report a concrete provisioning or setup failure we cannot fix within 48 hours of your request.

Email hello@preferarobot.com from your account email with a short description. Approved refunds are returned to the original payment method within 5–10 business days.

LLM API usage is billed directly by your provider (Anthropic, OpenAI, etc.). We do not resell inference and do not refund third-party API charges.

Refund or billing questions: hello@preferarobot.com